Refund policy

RETURN POLICY

Last updated April 1, 2025

RETURNS

All tangible returns must be postmarked within fourteen (14) days of the delivery date. All returned items must be in new and unused condition. A 30% restocking fee will apply to all returns. A 10% cancel fee will apply to all Cancellations.

RETURN PROCESS
To return an item, please email customer service at support@streetohv.com to obtain a Return Merchandise Authorization (RMA) number. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Please understand that PayPal does not return their processing fee of 3% for received payments, so ANY refund will withhold this amount to cover PayPal's fees. This includes cancellations before shipment.



EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Services (including vehicle plating services) are non-refundable/cancellable, requiring the purchaser to provide all documents needed to complete the service as outlined in the Terms and Conditions, but CAN be transferred towards another vehicle service or individual at no additional cost, or used for store credit towards a tangible purchase. In the unlikely event of an application denial, and only when an application gets denied, a refund will be provided.


QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Phone: 415-787-3387

(561) 529-9209

support@streetohv.com